The availability of the customer and tech support that a shared hosting company offers can tell you a lot about the services which they supply too. When you're allowed to use only email messages and / or tickets, you have almost certainly come across a reseller and not the hosting supplier. If this is the case, you may have to wait for several days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true hosting company for extra assistance. When the supplier can provide various options for communication with fast response time which are available at any time, they are most likely the top provider, not just a reseller. Therefore you will reap the benefits of prompt assistance and top-notch support because they'll have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it is always much better to have the option to communicate with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail. In case you already have an account, you are able to open a support ticket on top of the other three methods of contact. You're able to choose the most appropriate way to contact us based on where you are or what kind of device you're using. We can easily assist you for more or less any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer include 24/7 customer and tech support, so whatever the problem you have, you will be able to contact us and we will help you straight away. Our guaranteed answer time for any e-mail or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the response time rarely is more than 20 min. We also have phone support with a couple of local numbers globally and a live chat, which means that you can get in touch with us and find more details about our services even if you don't have an account yet. We can assist you with any question or an issue you may have - payment methods, package specifications, e-mail configuration, hosting account settings, etcetera. If you employ our services, you will never experience an issue where you have to wait for a couple of days to get a problem resolved like you may need to do with lots of other suppliers.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer features 24/7 customer and technical support, so in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you're able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with a couple of local numbers around the world, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it will be easier to keep track of what is going on. The maximum warranted response time for all the e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to receive assistance. In case you obtain the Managed Services upgrade that we offer, our administrators can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone if you operate a whole server, that's why each dedicated server that we offer comes with 24/7 support with one-hour response time warranty regardless of the matter. This service is free of cost for all the problems with the server or the software that was installed by our admins during the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you could send an e-mail, and the actual answer time for either rarely exceeds 30 minutes since we have admins available 24-7-365. In case you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you could employ our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to include to your server plan from the billing Control Panel.