There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest communication medium for many reasons. If no client care staff member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste extensive bits of info without the need to worry about printing errors, and in case a given issue requires more time to be sorted out or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always see the comments left by the other one. The negative aspect of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, so if you need to provide information or to adhere to instructions, you’ll need to use at least two different interfaces and this number could grow if you want to manage a handful of domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Shared Hosting

Our shared hosting come with an integrated support ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything connected with the web hosting service itself in one place – invoices, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without needing to leave your Control Panel. During the process, you can pick a category and our system will present you with a variety of help articles, which will supply you with more information and which may help you fix any specific problem even before you actually submit a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was built with the notion that you should be able to manage everything associated with your semi-dedicated server account in a single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a question or run into an obstacle, you can touch base with our customer care team members instantly without the need to go to a completely different interface. You can browse through your website files or check various account settings while you open a new ticket or read the response to an old one. In case you have an immense number of tickets and you want to find a given one, you can use the clever search box, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in no more than 1 hour irrespective of the essence of your query or issue.