Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Our team of technicians will try their best to respond to your assistance tickets within approximately 1 hour. If, however, the issue you have encountered demands the assistance of the Administrators’ =Team,= we will forward the ticket to the administrator on duty and will post a reply to inform you.

  • Top quality support service

  • Top–quality Technical Assist Service

  • We are working for you 24 hours a day to deliver assistance and technical support and also to assist you with any trouble that you could possibly stumble upon while you are organizing your virtual server. We’ll support you with all pre–configured software packages, including your Operating System, server admin panel (depending on the VPS type) and the Control Panel made completely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and constantly updated article base is incorporated into our custom–built Control Panel. It offers quick tips on how to conduct all of the basic site maintenance tasks. The Help section offers you comprehensive how to articles and step by step video courses. You can reach the Help area by pressing the Help or Video buttons in the top right corner of each Control Panel section.