Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center section built into your Control Panel offers a selection of help articles and commonly asked questions. Aimed at fixing any common issue that you could chance upon, they are written by our support team of skilled technicians.

  • Top quality support service

  • Video Tutorials

  • For people who wish to find out how to troubleshoot a frequently experienced problem by watching a tutorial video, we have added a selection of video tutorials to our Control Panel. All the tutorial video clips are very short and easy to understand. They offer visual presentations of different website administration operations.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 client care service and feature a 60–minute support ticket response guarantee. Our skilled customer service technicians will be online night and day and will remedy any issue that you could possibly have within maximum 60 minutes after the helpdesk ticket submission. In most cases, a response will be given to you within 20 minutes.