Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your help requests will be attended to in no more than one hour after the ticket or e–mail is submitted. If your case calls for further assistance from a system administrator, we will forward the support ticket or the email to the person on duty, right away and we will leave a note to inform you that more time will be needed for discovering the best solution. And if you make use of our Optional Admin Services package, any of the server administration tasks included there will be performed whenever you choose.

  • Top quality support service

  • A Top–Notch Customer Care Service

  • We will be available to you 24–7–365 to respond to any queries that you may have connected with our Control Panel or any of the apps that we have installed for your convenience on the dedicated web hosting server. If you also need assistance tackling server administration tasks, you can take a look at our Optional Admin Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server is equipped with our cost–free Control Panel, which sports an in–depth knowledge base and a set of instructional video tutorials. Whenever you need help while working with the Control Panel, just press the Videos or Help buttons in the top right corner.