Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving superior quality support in time is our main priority, so we back up each shared hosting plan with a 1–hour ticket reaction warranty. Once you fill in a ticket or send us an email, our user support crew will try all they could do to generate the most appropriate answer to your case and to provide you with advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • You can easily email us 24x7x365 with any concern you possibly have related to infinity hosting’s offerings. Now we have professionals working continuously to generate help and support anytime necessary. You could use the ticketing system or drop a message at any moment, alternatively you can grab the phone or use the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has an extensive know–how base which is integrated into all sections. In each section, you will find a Help control key which will load for you a list of step–by–step tutorials on how to employ a particular function or execute a selected action. Additionally, we have produced guide videos so you might get a better idea of the Control Panel’s interface.