Despite the fact that this isn't the keyaspect for you to recognize a dependable shared hosting company from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you aren't using the services of a one-person firm and that you will be able to get in touch with somebody any time you're looking for assistance. The telephone support for web hosting services may range from common to experienced, so the problems that can be resolved with a phone call differ depending on the specific supplier. In most cases, these issues are more basic and include billing or 1st level tech issues as more complex tasks usually need a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. Still, being able to call your provider will save you considerable time and efforts for the multitude of tiny problems that may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

We believe that having the option to consult with a live representative is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you have the option to contact us over the phone for fourteen hours a day. If you consider purchasing one of our shared hosting, for instance, you will be able to phone us and find out more about our services prior to ordering so as to be sure that we match all of the system requirements for your web sites. After your purchase, you can call us about any kind of sales or billing problems you may experience, or receive any general or basic technical information that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will help you monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you need to know more about the packages, you have some billing issue or some general problem, you can just give us a call. Although some more technical troubles could require a support ticket in order to give time to our technical support crew to analyze, we can help you with a range of tech questions on the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we also have an international number where you'll be able to reach us.