If you ever have any inquiries relating to your web hosting plan or you face a problem with your sites, you will need to get in touch with the respective hosting company’s help desk support team. It may not make any difference how promptly they will respond if you’ve got a generic question, but a problem like an ill-implemented script update, for example, may lead to your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperative. In case you offer goods or services online, any downtime will disruptively affect your site and you may lose current or prospective visitors. A lot of web hosting providers, chiefly resellers, reply to tickets and emails within 24 hours, but in the electronic sphere this is way too long, as visitors will rarely return to a website that is not functioning correctly for long periods.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our shared hosting and you’ve got a question or run into some predicament, you can get in touch with us 24x7x365 by opening a ticket or by writing an email and we promise that you will obtain a reply in no more than 60 minutes. If the issue can be sorted out, we will do it before we get back to you, whilst if there is something that you need to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try out, and so on. Normally, you’ll receive a reply within maximum half an hour, which goes to say that waiting around for hours or even for more than a day to get help is something out of the question. Our one-hour response time guarantee is valid for any question that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our prompt support service. You’ll receive an answer to any trouble ticket opened through the web hosting Control Panel or e-mail sent to our client and technical support staff in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes far less time to investigate and sort out a problem. We’ll supply you with more information if the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be the same and given the fact that our support team is available to you 24 hours a day, 7 days a week, 365 days a year, you’ll get immediate help for any technical, billing or general issue regardless of the hour at which you contact us.