When your hosting provider provides live chat support, you will be able to speak with an agent in real-time and find out useful information or get an issue resolved promptly. The main advantage of using chat rather than calling to talk with a live person is that you need just a computer with access to the world wide web, so that you won't pay any fees when you are in another state or country. In addition, it is a lot easier to copy and paste details like domains, usernames or error messages in other words details that are sometimes hard to share with the other party on the phone. The live chat is also a considerably faster solution to contact the hosting service provider's support crew in comparison to using a ticketing system. What's more, in case some problem requires a bit more time to be resolved, you're able to do something different while you wait for support on the live chat, so that you won't lose time - something that is impossible if you are on the phone.

Live Chat Support in Shared Hosting

As we consider the fact that many problems are easily resolved if you talk with a live person, we supply a live chat service for all of our prospective and existing customers. The chat is accessible every single day and our support representatives will assist you with a wide range of questions and situations. If you aren't our client yet, you'll be able to learn more about our shared hosting packages and the website hosting environment in general to be certain that your sites will operate efficiently on our servers. If you already have an account and you have some questions or you have any kind of problems with some of our solutions, you can join us on the live chat and we will supply you with the needed info or assist you to troubleshoot the problem. You'll need to open a support ticket for specific troubles which need longer time or the expertise of a sysadmin, still for a lot of common problems you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, which means that whenever you have any kind of questions about our semi-dedicated servers, you're able to speak with our customer support team at any time no matter if you have already obtained your account or not. In general, the chat service is for billing, pre-sales and common questions and problems, yet we are able to help you with various tech questions too. We can help you choose the ideal plan for your websites if you don't have an account yet, we can respond to all the billing questions or issues you have or we can help you with installing your new e-mail address on your personal computer or smartphone - all of this will be done timely as our live chat service is accessible all day, every day. Whenever you want assistance, you are able to speak to a representative and save a long time.