Despite the fact that the web hosting service provided by the different companies appears identical, every provider has their own platform with its own tweaks and ways to execute specific things. In such a case, a rich knowledge base will be pretty useful both for persons with little or no past experience and for technically experienced individuals who will ultimately learn how specific operations are done, but will waste time meanwhile. The purpose of such a knowledge base is to make the service fast and easy to use, saving users both time and efforts. The end result is more satisfied customers, as they can quickly find the info they want, and considerably less work for the client support staff representatives, because typically the majority of the inquiries and difficulties that clients have got are already listed in the knowledge base. If the articles themselves are expertly written and cover more things, you will be able to discover more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

All shared hosting that we offer include a detailed knowledge base where you can find all you need to know with regards to your hosting account. Regardless of whether you’d like to set up a brand new database, to redirect a domain using an .htaccess configuration file or to set up an email account on your desktop computer or mobile phone, you can just read our help articles and all the info that you require will be there. When you go to a specific section of your Hepsia hosting Control Panel, you can see articles that are related to the functions that can be accessed through it. In case you prefer to check the complete article archive and get familiar with all the features that Hepsia is offering, or simply to read general info about the hosting service, you can browse the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our utmost to encompass any predicament that you might confront, but in case you do not find the information that you desire, you can always contact us, as our client service staff members are at your service 7 days a week.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with detailed online documentation where you will see info on all the features that our custom-built Hepsia Control Panel offers, as well as solutions to various questions and problems that you may run into. All configuration manuals feature exhaustive instructions, which goes to say that you won’t need to worry about missing something if you want to export a database, for example. The troubleshooting articles cover a range of different likely causes of certain problems and the solution for each and every one of them, so in case you’re not able to send email messages even though you have the right SMTP server settings, for instance, you can quickly find out what the reason for this might be and rectify the issue with several mouse clicks in your email client. As Hepsia offers quite a few features, you will be able to find relevant articles in every single section. In case you would rather check out all help articles, click on the Help link, which is located in the top right corner of the window.