1 hour ticket response
Our team of technical support engineers is focused on providing quick answers to all your questions. We will review your customer support ticket immediately after it’s been received and will reply with a solution to your problem within maximum one hour after the helpdesk ticket submission. In reality, our average ticket response time is twenty minutes.
A Top–Notch Customer Support Service
Our support engineers have immense experience in the shared hosting sector and are capable enough to deliver a swift solution to your problem. If, however, the problem at hand is not within the competency of a support engineer, the customer support ticket will be forwarded to a developer or admin for additional investigation.
An Easy–to–Browse Help Section
Incorporated into the Control Panel is an easy–to–browse Help Center, which includes different information sources. You can search through a routinely updated knowledge base featuring web hosting account management articles and website management articles, check out our how–to video tutorials or have a glimpse at the F.A.Q. archive.
